IT Infrastructure
End-to-end management of servers, endpoints, and the systems that keep them humming.
Managed IT · Northern Alberta
Reliable IT,
Reliable IT,
relentlessly on your side.
For over a decade, ANABEL CORP has delivered managed services, cloud, and cybersecurity for businesses, schools, and local authorities across northern Alberta — with personal support that picks up the phone.
Services
Top-tier solutions, under one roof.
From the desktop to the cloud, we design and maintain the technology your team relies on every day.
Cloud Solutions
Microsoft 365, Azure, Google Workspace — migrations, governance, and ongoing care.
Cybersecurity
Sophos-backed threat protection, audits, and compliance for a peace-of-mind perimeter.
Global IT Support
Wherever your team works, our helpdesk covers them. Remote-first, with on-site when needed.
IT Consulting
Strategy, roadmaps, and assessments to align technology with where the business is going.
Web Hosting
Fast, secure hosting — with monitoring, backups, and certificates handled for you.
Software Licensing
Microsoft 365, Adobe Creative Cloud, and beyond — legal, current, and rightsized.
Hardware Procurement
Reliable kit through our Lenovo partnership — from one laptop to a full deployment.
Want the full picture of what's included with every engagement? See the one-page overview →
Our commitments
What you can count on.
Four promises about how we work. If we break one, tell us — and hold us to it.
No surprises on the invoice.
Flat monthly pricing. Every line item agreed in writing before work starts. If we under-quote, that is our problem — not yours.
No tickets disappear into a queue.
Every request has a named owner inside four business hours. You will always know who is on it and what the next step is.
No vendor lock-in.
You own your data, your domain, your tenants, your licenses. Month-to-month after the first 90 days, with clean documented handover if we ever part ways.
No outsourced helpdesk.
The person who picks up the phone works for ANABEL CORP, lives in Alberta, and has access to your full account history.
How we work
From first call to steady operations.
Four phases that make up every managed-services engagement. They run in order — and then quietly repeat.
-
01
Discover
A short discovery call, a walk through your current setup, and a clear picture of what we are signing up to.
-
02
Stabilize
Patch the cracks first. Monitoring, backups, and the must-have security controls go in before anything else.
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03
Optimize
Once steady, we look at what should be modernized — cloud, identity, the workflows that slow your team down.
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04
Sustain
Ongoing care. Monthly reports, quarterly reviews, and someone who picks up when you call.
Why ANABEL CORP
Three things we never compromise on.
What clients tell us they value most after a year working with our team.
i.
Personalized service
You're not a ticket number. We learn your business, your people, and the way you actually work — then tailor the IT around that.
ii.
Advanced technology
From RMM to next-gen endpoint protection, we run the same stack big-city MSPs run — sized and priced for the businesses we serve.
iii.
24/7 support
A real person, ready to help, around the clock. The hotline rings, the portal opens, and someone is already on it.
Open the portal
10+
Years serving northern Alberta
24/7
Helpdesk coverage
5
Sectors served daily
<2h
Average response on critical tickets
About us
ANABEL CORP is the IT department that comes with you — quietly running in the background so your team can do their real work.
Over a decade of experience anchored in northern Alberta. The team got its start serving school districts and individual schools — enhancing infrastructure, streamlining operations, and supporting educational goals — then carried that same accountability into work with small businesses, medical clinics, local authorities, and pharmacies. Adaptable to the sector. Consistent on the basics.
Big-city expertise with the accountability of a neighbour you can actually call.
Read the full overview
a.
Our Vision
Robust, reliable IT for businesses globally — so they can operate seamlessly, anywhere.
b.
Our Mission
To help businesses meet their objectives with unmatched IT solutions, constantly modernizing how we serve.
c.
Our Values
Integrity, quality, and customer focus. We build long-term relationships by consistently exceeding expectations.
What's included
Everything on, day one.
Every managed-services engagement ships with the tools and processes below — included, not bolted on.
Ticketing systemTrack every IT request from open to resolved.
24/7 monitoringEyes on your systems so issues catch us first.
Cybersecurity stackEndpoint, network, and email protection.
Asset managementHardware and license inventory always current.
Password managementSecurely shared and rotated across your team.
Customer portalA self-serve hub for your staff and vendors.
Remote supportHelp in seconds, securely, from anywhere.
Transparent pricingPredictable monthly billing, no surprise invoices.
Hardware careOn-site visits include physical cleaning & upkeep.
Knowledge base
Quick answers, before you call.
Common questions about working with an MSP — and a few self-help tips for the in-between moments.
What are the key benefits of working with an MSP like ANABEL CORP?
- Proactive management: we keep systems stable and secure, not just patch them after breaks.
- Cost-effective: predictable monthly pricing instead of surprise emergencies.
- Current expertise: our team stays current with cybersecurity, cloud, and the platforms you depend on.
How quickly do you respond when something breaks?
Critical incidents (production-down) are acknowledged in under an hour during business hours and within two hours overnight. Standard tickets get a first response inside the business day. Every ticket has a named owner — no black holes.
Are we locked into a long contract?
Our managed-services agreements are month-to-month after the first 90 days. We earn the relationship every month. If we ever stop being the right fit, we hand over documentation, credentials, and inventory cleanly.
What expertise does ANABEL CORP bring to the table?
Our team works daily in cybersecurity, cloud computing, networking, and the emerging tools changing how Canadian businesses run — with over a decade of focus on the education, healthcare, and small-business sectors of northern Alberta.
Self-help: solving common workstation issues
- Mouse not working: check that it's clean and try fresh batteries before calling support.
- Keyboard problems: reseat the cable or pair the wireless dongle on another device to isolate the fault.
- Monitor issues: check the cable connections and the display input setting.
- Blue screen errors: note any software you installed recently and update your drivers.
Browser is slow or pages won't load — what now?
- Slow loading: clear cache and cookies, disable extensions you don't use, restart your router.
- 404 errors: double-check the URL or use a search engine to find the right page.
- Layout looks broken: refresh, then try in a different browser to confirm it's site-side.
- Browser crashes: update to the latest version and disable extensions one at a time to find the culprit.
Keyboard shortcuts worth learning today
- Master the basics: Ctrl/Cmd + C / V / Z for copy, paste, undo.
- Win + L (or Ctrl + Cmd + Q on Mac) locks your screen instantly — do this every time you step away.
- Alt + Tab (or Cmd + Tab) cycles open apps without touching the mouse.
- Customize shortcuts inside the apps you live in — the time saved compounds.
How do I share my screen with your technician using Quick Assist?
Microsoft Quick Assist is built into Windows 10 and 11. Nothing to install. Here's the workflow:
- Call us first at 780-937-7663 — Quick Assist needs a 6-digit code that only we can generate.
- On your computer, press the Windows key, type Quick Assist, and open it.
- Choose "Get help".
- Enter the 6-digit code your technician gives you over the phone.
- Click Allow when the connection request appears.
- Your technician can now see your screen and (with your permission) take control to fix the issue.
You can end the session at any time by closing the Quick Assist window — you stay in control.
What's the fastest way to reach you when something's urgent?
For genuinely urgent issues — production-down, suspected security breach, payroll deadline at risk — call us at 780-937-7663. Phone gets a human; tickets get queued.
If you're not in front of a phone:
- Open the support menu (top-right "Get Support" button) and submit a request marked Critical. Critical-tagged tickets jump the queue and trigger a phone callback within 30 minutes during business hours.
- Email support@acorporation.ca if neither call nor form works. Mark the subject URGENT so it filters to the top.
Hours: Mon–Fri 7AM–7PM · Sat 9AM–4PM. Critical contracts get after-hours coverage — check your MSA.
What information should I have ready before I open a ticket?
The more of these you can share up front, the faster we close the ticket. None are required, but each one saves a round-trip:
- What you were doing when it went wrong — the exact action.
- What you expected vs what happened. "I clicked Send and got error X" beats "email is broken."
- When it started — has it always done this, or did it change today?
- Who else is affected — just you, your whole team, a specific group?
- The exact error message, copied or photographed. Screenshots are gold.
- What you've already tried — restart, sign out, different browser — so we don't repeat steps.
Submit those through the support menu and a technician picks it up.
Can't find what you're after? Drop us a line →
Client stories
What our clients say.
Honest words from the businesses we work with every day. Attributions intentionally generalized — full case studies available on request.
Are we one of your IT partners?
Field notes
Things we've learned in the field.
Short reads on the IT work behind northern Alberta businesses. Practical, occasional, and never AI-generated filler.
The 20-minute laptop audit every small office should run quarterly.
A practical checklist for owners and office managers — encryption, updates, backups, and the warranty status nobody tracks until it matters.
Why phishing simulations matter more than another antivirus license.
The data on user-targeted attacks since 2023, and what a good monthly drill looks like for a 10–50 person business.
What we learned migrating a 40-seat clinic to Microsoft 365.
Identity first, mail second, files last. The order matters more than the tools — and the rollback plan matters most.
Talk to us
Ready when you are.
Whether it's a quick question, a quote, or a full network design — reach out and we'll get back to you the same business day.